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Roaming: Eurobarometer, “Europeans see benefits of new rules”. More phone calls at no additional cost

(Brussels) “A large majority of Europeans recognise the benefits of roaming without extra charges”. This is according to a Flash Eurobarometer Survey published by the European Commission today. Thanks to the new EU roaming rules, in place since 15 June 2017, consumers can use their mobile phone while travelling abroad in the EU as they would do at home, without paying extra charges. The survey shows that “71% of Europeans are aware that roaming charges have ended and 72% think they, or someone they know, will benefit”. EU citizens’ awareness of the new rules “rises to 86% amongst those who have travelled since 15 June”. Andrus Ansip, the European Commission’s Vice-President for the Digital Single Market, said:  “People are keen to use their phones like at home when travelling in the EU without the fear of a bill-shock. And mobile operators are investing in networks to meet increased demand”. The survey was carried out at the end of August, after the main holiday period. The results show that “the share of travellers who used their mobile data while roaming as often as at home doubled among those who had travelled after 15 June 2017 (31%) compared to the ones who had travelled during the months before (15%)”.

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